UPDATE (9/8/16, 4:28 p.m. ET): According to ABC News, Vons released an apology to Zendaya. The company stated, "We understand that race is a sensitive issue in America and view this experience as a reminder that every interaction is an opportunity to treat each customer as we ourselves would like to be treated."

On Tuesday (September 6), Zendaya shared a heartbreaking story about being denied service. The Spider-Man: Homecoming star said she went to a Vons grocery store with a friend, had a run-in with the sales clerk about her $400 purchase, and then took to Snapchat to explain what happened.

"But the lady who was helping us, I don't think she was a huge fan of our skin tone," the actress said, as she tilted the camera to reveal her friend (who is also not white). Apparently, Zendaya wanted to buy several gift cards, but was told she couldn't buy them — which Zendaya took as an implication that her and her friend couldn't afford them at all. Then, the clerk threw her wallet back at her (or, as she says later in the video, "she tossed it with my card still loose!").

There was a semi-happy ending, however, since Zendaya shouted out the store manager for helping her finally get the gift cards. But fans were still upset about the sales clerk's behavior and "shocked that someone would do such a thing," pointing out how the clerk "has clearly not seen her shoe line, covergirl campaign, tv shows or Lemonade."

H/T E! Online