Twitter promised to re-examine its abuse policies back in August after Robin Williams' daughter Zelda quit the social media platform while suffering from an endless tirade of harassment. Today (December 2), the company has finally delivered.
"We're improving the reporting process to make it much more mobile-friendly, require less initial information, and, overall, make it simpler to flag Tweets and accounts for review," Twitter announced in a blog post. "These enhancements similarly improve the reporting process for those who observe abuse but aren't receiving it directly."
In a short tutorial video, Twitter shows off an easier-to-use and streamlined process for victims to report cyber abuse. The new policy offers an in-product series of menus to define how a user has been attacked and submit the report for review. Previously, users were required to fill out a lengthy form, which is not easy to do on a mobile app.
Twitter also delivered a new blocked account page that shows which accounts a user has blocked, promising new controls on the page within the coming months. With the new changes also comes one more saving grace -- accounts that you have blocked will no longer be able to see your profile.
As far as troll armies go, Twitter hasn't provided a solution yet. There's nothing stopping a volatile web user from signing up for multiple accounts to continue harassment. However, the social media giant promises better controls to come.
"We are nowhere near being done making changes in this area," Twitter stated. "In the coming months, you can expect to see additional user controls, further improvements to reporting and new enforcement procedures for abusive accounts."
The updates are rolling out in beta testing to a small groups of users today, while the full launch will take place "in the coming week."