Kelly Kinkel ordered a coat from online boutique Zulily, but soon realized that the material was not going to work out in combo with the coarse fur of her dogs (#PuppyMomProblems). But it's what came after she tried to return the coat to the company that will really give you the warm and fuzzies.
In a post on Facebook, Kinkel said after calling the company's customer service line she was given a refreshing and totally uplifting response: She'd still get her refund, but was also encouraged to donate the coat to someone in need.
"I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately," Kinkel wrote. "I asked again how to send it back, and he said, 'Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy.' I honestly thought he was kidding. It took me a moment to realize he was completely serious, and then came the tears."
Especially in the cold winter months, tiny acts of kindness like that can do wonders. According to advocacy group One Warm Coat, many of the 15 percent of Americans living in poverty cannot afford to shell out the money for a "budget extra" like a winter coat.
"I just don't know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I'm a customer for LIFE," Kinkel wrote. "The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!"
Maureen Shea, VP of Service Operations at Zulily told MTV News in a statement that the company is thrilled to hear that Kinkel's story is getting attention and spreading the good vibes.
“Our ultimate goal at Zulily is to deliver an exceptional customer experience. In an instance, such as this, when a customer reaches out to my team, we want to make sure that we do our best to have the customer leave with a positive interaction and experience with our brand," Shea said. "Like the breadth and depth of our product, each customer service experience is unique. We understand that there may be rare occurrences where customers may have an issue with an item, or express disappointment with their order and we’ll do our best to resolve."
Hopefully this is a story that will not only warm your heart, but also inspire us all to do some more good during the chilly winter months.
MTV News has reached out to Kelly Kinkel for comment.