Couldn’t Access Your Cloud Game Saves On Xbox LIVE This Weekend? MS Offers A Mea Culpa

A service outage on Xbox LIVE this weekend prevented some gamers from being able to utilize the Cloud Save feature for the 360. If you were one of those users affected, Microsoft is giving you an extra month of Xbox LIVE as an apology.

Xbox LIVE General Manager Alex Garden announced that affected gamers would automatically receive the credit in a message relayed via Major Nelson’s Blog this morning.

We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.

As always, I welcome your feedback. Game on!

Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE

Were you affected by the outage? What do you think about cloud storage at this point? I’m still wary about it as a solution to game saves, not just on the service side–I have lived in places with notoriously unreliable Internet connections–what happens when that happens? It’s not like this kind of service is going to go away, and it’s not likely that this kind of outage won’t happen again.

[Source: Major Nelson’s Blog]

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