Over the past ten days, most PlayStation gamers have dealt with some unknowns: Is your credit card data for sale on the black market? When is PlayStation Network coming back online? Why are you suddenly getting emails referring to you as some dude from Nigeria? Well, if you’ve spent any number of years collecting PlayStation trophies – especially those hard-to-reach platinum trophies – Sony may actually have a small consolation for you. When the PlayStation Network kicks back on, eventually, you’ll still have all those wonderful trophies you collected; I said a small consolation.
Senior corporate communications director, Patrick Seybold, posted a brief “Q & A” on the PlayStation Blog last night answering some questions in regards to possible saved data loss. Besides the trophies, you can also expect your download history, friends list, and settings to remain intact whenever the PlayStation Network is actually able to come back online. If you’re a PlayStation Plus subscriber, saves made to the cloud will also be restored.
Seybold also addressed the concerns of Sony Online Entertainment massively-multiplayer online games, such as “DC Universe Online” and “Free Realms.” Subscribers to those titles have, understandably, been wondering if they will receive any compensation for the downtime. It’s one thing to feel frustrated by the inability to play games online, but when you’re paying a monthly subscription fee, it’s clearly a little more infuriating. Seybold quoted a recent SOE statement, which reads in part:
“We apologize for any inconvenience players may have experienced as a result of the recent service interruption … To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of “DC Universe Online” and “Free Realms”. Details will be available soon on the individual game websites and forums.”
It’s not immediately clear what Sony is implying with the Neanderthalian sounding “make good” plan, but it should probably involve more than just “special events.” The reality is, these people paid actual money to use this service, and it’s been down for nearly half a month. As Seybold writes, in regards to the inconveniences shown to all PSN and Qriocity users, “We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.”
One has to imagine it’s going to take a great deal of time and work to win back trust in the PlayStation brand after this debacle, and plans to insure those affected (as proposed by Senator Blumenthal), are beginning to appear like the most realistic route.